Scope and responsibility
This notice covers registration enquiries and live chat on the Q4Luck website. Q4Luck’s privacy lead handles privacy matters. Customer support and operations staff respond to enquiries and help customers use the service.
Information we use
You may provide your name, country or region, phone number, preferred contact method, email address or Telegram username, and enquiry or chat messages. This information is used to respond and help with registration, downloads and service access. Without necessary contact details, support may be unable to follow up. Do not send passwords, verification codes or unnecessary identity documents.
Who handles information
Authorised support and operations staff may access information as needed to handle registration enquiries, contact customers and provide service. Providers supporting website operation, messaging and security may also process information and necessary access records to deliver those services. When you contact us through WhatsApp or Telegram, that platform processes information under its own privacy rules.
Cookies and conversations
The website uses necessary cookies to maintain chat functionality and continuity. Clearing cookies does not delete enquiry or chat records. To request action on those records, contact us through the support channels provided on this website.
Retention
The retention rule for enquiries and chat records is normally no more than five years from the last contact about the enquiry, for follow-up service and related disputes. Information should be deleted or anonymised earlier when no longer needed for those purposes, and at the end of that period. Where applicable law requires retention or an unresolved dispute makes it necessary, only the necessary information should be retained for the necessary period.
Requests and privacy concerns
Use the website’s live chat, WhatsApp or Telegram contact buttons to request access, correction, deletion, withdrawal of relevant consent or to raise a privacy concern. Say “privacy request” and provide the contact details or reference used for your enquiry. Support will refer it to the person responsible. Identity verification may be needed to prevent disclosure to someone else. Withdrawing consent may affect services that require the information. If some records must be retained, the reason will be explained.